Cancellation & Refund Policy

Refund/Cancellation Policy:

We accept returns exclusively for damaged products. Currently, we do not offer general return or refund policies. In the event of damage, we will provide a full replacement, and to qualify for a return, the item must remain in its original packaging, accompanied by the receipt or proof of purchase.

Our stringent quality check ensures that no returns or exchanges are permitted unless the customer receives a damaged, incorrect, or wrongly sized product, reported within 24 hours of parcel receipt. Valid complaints must be supported by a 360° unboxing video, showcasing the issue with clear lighting and address details.

Minor manufacturing defects, such as threads coming out, do not warrant a product’s return or replacement. Slight color variations due to photographic effects are acknowledged.

For return/exchange, customers are responsible for sending the parcel to our address, as we do not offer a return pickup facility. Free replacement is guaranteed within 7 days for defective, damaged, or different items from the order.

To initiate a return, contact us at ainsboutique1@gmail.com or via WhatsApp or call at +91 9074244276. Items sent back without prior return request will not be accepted.

For any return-related queries, reach out to us at ainsboutique1@gmail.com.

Damages and Issues:

Upon receiving your order, inspect it promptly. Contact us immediately if there are defects, damages, or if you receive the wrong item, allowing us to promptly address and resolve the issue.

Exchanges:

To ensure you get the desired item quickly, return the original, and upon acceptance of the return, make a separate purchase for the new item.

Refunds/Cancellations:

We will notify you upon receiving and inspecting your return/cancellation. Approval status will be communicated, and if approved, an automatic refund will be processed within 5-7 business days to your original payment method. Keep in mind that processing time by your bank or credit card company may vary.

For Sarees:

Returns and Exchanges:

Minimizing the hassle of returns/exchanges is our goal. In the case of a defect, our team conducts a quality check, and if confirmed, the product cost along with shipping charges will be refunded.

Non-defect issues include small knots, uneven threads, slubs, minute gaps, and dye bleeding—considered normal in powerloom sarees. Defects encompass tears, incorrect length, and missing blouse pieces.

To initiate a return or exchange, email us at ainsboutique1@gmail.com within 3 days of receipt. Ship the products back within 7 days. International return costs and customs are the buyer’s responsibility.

For queries, reach out through email, Facebook, or Instagram.

Return/Exchange Process:

Return the item for store credit or exchange for a product of the same or higher value.

Email us at ainsboutique1@gmail.com with your concern within 3 days of product receipt.

Upon confirmation of your return request, ship the products back to us within 7 days. For concerns about the duration or nature of the return, email us.

Return costs on international shipments, including customs, are the buyer’s responsibility.